HOW TO POLISH & HANDLE CUTLE RY 怎样擦和处理餐具 GUEST EXPECTATION: 客人的期望： That the table is set and lay out with clean, polish and shin equipment. 桌子要摆放干净、器皿都擦得很光亮。 Prepare hot water. 准备热水  Fill up 25% of the soaking pan or wine cooler with boiling water. (Change t he water if it gets cold).  在冰桶内装 25% 的热水（如果水凉了，就要更换） Prepare linen glass cloth. (These are special cloths) 准备净布 Use the dry cloth to polish cutlery  用干的净布擦亮餐具  Pick out the chinaware with stains on, return to steward to wash again.  拿出来的银器如果有污渍，再擦一遍。 Ready to clean. 准备擦  Put cutlery in the hot water with the handle up.  把餐具放进热水。 Use the cloth to polish the cutlery.  用净布擦亮餐具 Effective handling 怎么摆放  Group different types of cutleries in order.  不同的餐具有不同的用法。  Hold the handle of the cutlery and dip it into hot water. Fold the cloth i nto half, put left end of the cloth on the right hand.  把餐具在热水里面沾一下，净布放在右手上，拿住餐具的中间，用左手 擦拭。  Note: Do this the other way around if you are left handed.  注意事项：如果是左撇子，就用相反的方法  Hold the cutlery handle with the left hand using the cloth.  用左手拿餐具的把儿，右手擦拭。  Use another end of glass cloth to polish cutlery.  用净布的另一边擦拭餐具。  The handle is to be polished last before putting it on the clean tray.  Once polish don’t touch the cutlery  把擦干净的餐具放在干净的托盘中，当餐具擦干净后就不要在碰了。 Summary questions: 总结  Why do you use boiling hot water?  1. 为什么要用热水？  Why should you dampen the cloth?  2. 为什么要用净布？  Why should hold the cup at the handle?  3. 为什么要拿住杯柄？  Why should you put your thumb on the rim?  4. 为什么要将手指放到杯沿？ Why is this task important for you and our guests? 为什么这项课题对客人和你都很重要？ Answers: 答案： To maximize the guest satisfaction  使客人满足感最大化 To make the guest feel comfortable and has a good initial impression of the venue  使客人感到舒适，并且有一个好的第一印象