HOW TO POLISH & HANDLE GLASS WARE 怎样擦和处理玻璃器皿 GUEST EXPECTATION: 客人的期望： That the table is set and lay out with clean, polish and shiny eq ipment. 桌子要摆放干净、器皿都擦得很光亮。 Prepare hot water. 准备热水  Fill up 25% of the soaking pan or wine cooler with boiling water. (Change the water if it gets cold).  在冰桶内装 25% 的热水（如果水凉了，就要更换） Prepare linen glass cloth. (These are special cloths) 准备净布 Get a dry linen cloth to clean glassware.  准备一个干净的口布，擦玻璃器皿。 Ready to clean. 准备擦  Hold the glass stem/bottom with one end of the cloth over the hot water and let the steam surround the glass.  用净布的一角拿住玻璃杯的腿 / 底， 杯口对着热水，让水蒸气充满整个杯子。 Handle polished glass. 擦玻璃杯 Insert one corner of the glass cloth, bunched into the glass end.  把净布的一边塞到杯底  Put the right hand thumb into the glass and the fingers outside the glass.  用右手的拇指在杯子里面，其他手指在外，转一周擦亮。  Move the glass cloth clockwise to polish.  转一周擦亮 Once finished. 擦完以后摆放 Put all polished glasses upside down on the tray.  把所有擦完的杯子倒放在托盘上  Always hold the glass at the stem or bottom.  始终拿杯的腿和底。 Summary questions: 总结：  Why do you use boiling hot water?  1. 为什么要用沸水？  Why should you change the water when it is cold?  2. 水变凉以后为什么要换水？  Why should you let the steam around the glass?  3. 为什么要让水蒸气充满整个杯子 ?  Why should you put the glass up side down on the tray?  4. 为什么把杯子倒放在托盘上？  Why should you hold the glass at the stem or bottom? 5. 为什么始终拿杯子的腿和底？ Why is this task important for you and our guests? 为什么这项课题对客人和你都很重要？ Answers: 答案：  To maximize the guest satisfaction  使客人的满足感最大化 To make the guest feel comfortable and has a good initial impression of the venue  使客人感觉舒适，有一个好的第一印象