HOW TO THANK GUEST UPON DEP ARTURE 怎样在客人离开时感谢客人 GUEST EXPECTATION: 客户期望： I expect to be thanked for my business (I can easily go so mewhere else because there is a wide range of other plac es I can choose from) and to be requested to come back soon. 我期望我是被感谢的，为他们带来了生意。（因为我有很 多选择，我可以去其他地方） Guest is leaving. 客人即将离开 Pull the chair slightly away when the guest stands up.  客人起身时，为客人轻推椅子 Return hand coats/case bag to guest.(if any)  将客人的大衣或手袋递给客人  Stand upright with smile and eye contact.  站直并且微笑，与客人眼睛交流 Bid farewell to the guest. 与客人道别  Say, “Thank you, Mr. / Mrs. XXX or Sir/Madam (if you don’t know their na me by then), Have a pleasant day.”  说：“谢谢您！ XXX 先生 / 女士，祝您有愉快的一天”，  Any staff that sees the guest upon walking out to the entrance should sta nd upright with smile and eye contact with the guest and say “Thank you”.  送客人到门口，站直，微笑与客人保持目光接触，再次说谢谢！ Summary questions: 总结：  Why should you pull the chair away for the guest?  1. 为什么需要给客人拉椅子？  Why should you help the guests with his/her coat or bag?  2. 为什么要帮助客人拿包和外套？  Why should you have eye contact?  3. 为什么要有眼睛的交流？  Why should you thank the guest?  4. 为什么要感谢客人？  Why should you wish the guests a pleasant day?  5. 为什么要祝客人有愉快的一天？ Why is this task important for you and our guests? 为什么这项课题对客人和你都很重要？ Answers: 答案： To maximize the guest satisfaction  使客人的满足感最大化  To thank guest for coming to make him/her feel good to give us their business  感谢客人的光临 / 是他们感觉良好以给我们带来生意  It also gives you a last change where the guest might give you direct feed back about his experience before he leaves  在客人离开前，这是我们获得客人反馈意见的最后机会