HOW TO OPEN AND SERVE A BOTT LE OF WHITE WINE 怎么开和服务一瓶白葡萄酒 GUEST EXPECTATION: 客人的期望： To have the correct wine brought to the table and have the bottle of wine opened correctly so wine can be tast ed properly and the wine label is intact. 拿到桌上的酒是正确的，正确的开酒方法，酒的味道和 口感适当，商标完整。 Prepare a bottle of white wine. 准备一瓶白葡萄酒  Double check the wine label and bin number against the POS printed order.  对应 pos 机打印单，再次核对确认酒的商标和年份 Obtain the bottle of wine and put it in the wine bucket, fill ice cubes in the bu cket until to the rim and add cold water.  把酒放入冰桶，加冰加水，把口布放在冰桶上面。 Put napkin over the wine cooler from right to left, overhanging on the sides.  从左到右，将餐巾放到冰桶上。 Present the white wine. 展示酒  Present the bottle in horizontal position and it’s label uppermost with a servic e cloth supporting the base and back of the bottle to the guest and says, Mr. /Mrs./Ms./Sir/Madam XXXX.” this is the wine you have ordered, may I open t he now?” 在客人面前，给点酒 / 主人展示酒，用口布，一手拿住瓶底，一手拿住瓶颈， 稍微倾斜，商标对着客人，说：“ XXX 先生 / 女士，这是您点的 XXX 酒，现在 可以给您开吗？” Open the wine. 开酒  Place the white wine into the wine bucket.  把酒放回冰桶中。 Open the knife from the wine opener, ensure knife is sharp, clean and not rusty.  打开酒刀，保证酒刀干净，没有生锈，可以用的。 Cutting the foil. 切开铝皮  Hold the bottle’s neck with fingers firmly and hard.  用手指拿住瓶颈，  Cut the foil around approximately 0.5 cm down the mouth, turn the knife cloc kwise twice and anti-clockwise once.  在离瓶口 0.5cm 处用酒刀，切开铝皮（划一周），如果转不了一周，就切两 次。  Remove the cut foil, place it in your pocket  撕掉铝皮，放到口袋里  Close the knife carefully.  合上酒刀，用干的口部擦一下瓶颈和上面的木塞。  Use a dry clean service napkin, wipe the mouth of the bottle and the top of th e cork. 用一条干净的餐巾包在瓶口和瓶塞的顶部。 Removing the corkscrew. 拔掉瓶塞  Pierced the cork in the middle with the wine opener’s skewer, lift the cork upwards with the right hand and left hand holding to the bottle’s neck firmly.  用酒刀的螺旋状的对准木塞得中心，旋到底，右手慢慢拔，左手紧握住瓶颈。  Place the cork upwards on the guest table besides the wine glass.  把木塞方在酒杯旁边的桌子上 Or 或者  Use a cork holder (If applicable) and place this in front of the head of the tabl e or the person who will taste the wine.  或者放在专门盛放木塞的容器里，放置于主人面前，或试酒的客人面前  Wipe the bottle’s mouth inside out.  从里向外擦拭酒瓶口 Presenting the wine. 试酒  With the label facing the guest, pour the wine consisting of a mouth full quantit y for the guest to taste. (Approx 5-10% of the glass)  商标对着客人，给点酒 / 主人尝酒，倒酒量大致是一杯的 5%--10%  After guest has tasted, serving of wine will be  Clockwise, while ladies first, the person who  tasted last.  得到确认后，按照顺时针方向，女士优先，顺序给客人倒酒，试酒者最后倒酒  Pour the wine 倒酒  Pour wine to half in the glass.  到半杯酒 Summary questions 总结  Why should you check the bin number and the wine label?  1. 为什么需要检查酒标和年份  Why fill the bucket with ice cubes and cold water?  2. 为什么要往酒桶里加冰块和冰水？  Why do you put a napkin over the wine bucket?  3. 为什么要在酒桶上放一块口布？  Why should the label be visual for the guest when presenting?  4. 为什么在试酒时酒标要让客人可以看见  Why should you support the bottle with a napkin?  5. 为什么在试酒时酒标要让可以看见  Why should you ask the guest if they would like to have the wi ne open now?  6. 为什么需要询问客人他们是否需要现在开酒  Why should you place the wine back in the bucket?  7. 为什么要把酒放回冰桶？  Why should the knife be sharp, clean and not rusty?  8. 为什么酒刀需要锋利，干净无生锈？  Why hold the bottle firm?  9. 为什么要紧握酒瓶  Why should you remove the foil?  10. 为什么去掉铝皮？  Why do you place the foil in your pocket?  11. 为什么要把铝皮放进自己的口袋里？  Why be careful when closing the knife?  12. 为什么合上酒刀时候要小心？  Why should you wipe the month of the bottle and top of the cork?  13. 为什么要擦拭酒瓶口和酒塞顶部？  Why pierce the cork in the middle?  14. 为什么要对准酒塞的正中心开启？  Why should the cork be placed on the table in front of the guest?  15. 为什么要把酒塞放在客人面前的桌子上？  Why should you wipe the bottle inside out?  16. 为什么要从里向外擦拭酒瓶口  Why should the label be facing the guests when pouring the wine?  17. 为什么倒酒时候酒标要面对客人 ?  Why should you pour only a mouth full in the glass?  18. 为什么只向酒杯里到一口酒？ Why is this task important for you and our guests? 为 什么这项课题对客人和你都很重要？ Answers: 答案：  To maximize the guest satisfaction  使客人满足感最大化  To ensure the wine brought to the table is the one chosen by the guest.  确保我们提供的葡萄酒正是客人所选的  To ensure the guest has the opportunity to taste the wine prior to serving our guests.  在为客人服务之前，确保客人有机会品尝我们的白葡萄酒